Negotiation vs. Bidding
Very often, customers believe the first step in getting a project done is to get “bids” for the job... and are often told to get three bids. Although that sounds like it should work, it does not.
Not All Contractors are Created Equal
BEWARE of "The Lowest Bidder": this often comes to you as an unkept, uninsured, unlicensed ‘contractor’ who works from the back of an unmarked pick-up truck and leaves a trail of dirt, grime and shoddy work behind them. This "Lowest Bidder" may cut corners, use inferior materials and produce projects that lack quality. Worst still, they may not be getting the building permit(s) needed.
Negotiation is an instrument we can use to satisfy a client’s needs and abilities. Because we are privately owned and operated, we can negotiate services.
Knowledge is a Necessary Tool
Usually, the customer does not have enough knowledge about procedures, codes, terminology, current methods, etc. to make sound decisions. He/she must rely upon the skills and honesty of the contractor.
Here at HandyWorks Remodeling, educating the consumer is another part of our process. We happily give explanations, answer questions and help our clients make informed decisions.
Questions to ask any contractor:
- "How long have you been in business?"
- "Are you licensed and insured?"
- "Are you a member in good standing with the Better Business Bureau?"
- "Will we need a permit for this job?"
- "Can I speak to a recent client?"
- "What percentage of your business is repeat or referral business?"
Questions to ask their previous clients:
- "Could you reach the contractor when you needed to?"
- "Were you pleased with the quality of work?"
- "Did the crew show-up on-time, and was the job completed as scheduled?"
- "Did the contractor stay within the budget?"
- "Did the contractor seem interested in the outcome of the project?"
- "Would you use the contractor again?"
It is best to avoid a contractor who...
- ...gives vague or partial answers.
- ...is not accessible, doesn’t answer calls or return them in a timely fashion.
- ...does not listen to your needs.
- ...requests “Cash Only”.
- ...provides “special discounts if you sign today".
- ...is not a member in “good standing” with the Better Business Bureau or local Chamber of Commerce
LEARN MORE on this subject. Related articles:
1. "Remodeling? Talk to YOURSELF, first" by Keith Santora. Click here to read.
2. "A remodeler's REFERENCES & REPUTATION: Check BOTH before you hire" by Keith Santora. Click here to read.
3. "Is the BEST price the RIGHT price? Probably not!" by Keith Santora. Click here to read.